Return, refund & exchange policy

30-Day Money Back Guarantee + 30 Days Return + One-year Warranty

YPMSNAV is committed to exceeding customer expectations! Therefore, we offer a 30-day satisfaction guarantee for all our products. (Except for customized products and large items) If you purchase our products, we also offer a 30-day money-back guarantee. If you are not satisfied with any performance of the product, you can return it to us within 30 days from the date of purchase and we will offer a full refund. The 30-day satisfaction guarantee is only applicable to products purchased directly from YPMSNAV. The shipping costs for products that have been disassembled after installation, returned goods, or those resulting from the rejection of goods are not covered by the 30-day satisfaction guarantee.

To have a more comprehensive understanding of your issue, you need to provide detailed product malfunction videos and pictures. We have professional engineering and technical personnel who will help you solve all problems. If you are missing any parts or wires, we will send them to you again. If you have any questions, please contact us by email. Our professional after-sales team will reply to you as soon as possible.

Please contact our support team via email.

By completing the purchase, the buyer indicates acceptance and agreement to all the terms and conditions listed in this refund and return policy, and will unconditionally abide by them.

If you do not accept, agree to and unconditionally abide by all the terms and conditions listed on this page, please stop using YPMSNAV. The purchaser also agrees that they have fully read and understood the relevant descriptions and restrictions of the products they intend to purchase, and agrees that they will not raise any objections or disputes when encountering problems with the use of the products due to these pre-informed restrictions.

YPMSNAV is always committed to ensuring the quality of our products and services. We hope that our customers are satisfied with their purchases and have full confidence in their investments. Therefore, we offer a comprehensive refund and return policy.

If you need to apply for a warranty, customers should contact our support team via email and attach your purchase order number and the video of the product malfunction. We will respond to all warranty applications as soon as possible and strive to resolve any issues promptly.

1.Returns and refunds

1.1 Refund orders for unshipped goods
If a user applies for a refund within 24 hours after completing the order payment, no fees will be charged. For orders placed more than 24 hours later, a 5% fee for the order will be deducted. YPMSNAV collaborates with designated payment processing institutions to facilitate transactions, and the payment institutions will charge a 5% fee. Even if the order is fully refunded in the end, the fee will not be refunded.

Therefore, if an order is cancelled beyond 24 hours, a 5% order fee will be charged. This move is aimed at compensating for the irreparable costs incurred by YPMSNAV in the process of receiving and processing payments. At the same time, if the customer purchases the product again, the 5% deduction will be converted and offset based on the previous order amount. Please contact the online customer service to handle your application.

1.2 Refund orders after shipment
If the customer has completed the shipment of the order, the order cancellation application will not be supported. The user needs to receive the package before applying for a return and refund. If the refund application is caused by the buyer’s unilateral reasons, the user shall bear the cost of the return. The return address only supports returns to addresses in China. The return address shall be subject to the information provided by customer service. If the goods are refused upon delivery to the user or cannot be delivered, $100 will be deducted and an additional re-warehousing fee will be charged to cover the logistics and transportation costs incurred by the return.

1.2.1 For orders that have not undergone secondary confirmation After the user completes the order purchase, the customer service will contact the user through multiple channels to confirm the compatibility confirmation required by the user, and will contact the user more than three times. The multiple channels are not limited to email, WhatsApp, phone, text message, etc. If the user fails to receive a reply after multiple contacts and it exceeds 14 natural days, the order will be automatically completed. At the same time, return and refund applications will not be supported, but the user reserves the right to continue shipping the product. If the user needs to exchange for other products here, please contact the online customer service to apply. If the price of the exchanged product is higher than that of this order, the user will need to pay the difference.

1.3 Refund orders after receipt of goods
If the user receives the designated package, you have a 30-day right to return and refund the goods. During this period, you can choose to return and refund the goods. If the user chooses to return the refund application, they need to ensure that the goods have not been installed or used, and that the product has not suffered any damage, not limited to scratches or fractures on the product screen, missing accessories, or relevant accessory manuals, etc. At the same time, you need to bear the cost of returning the package to the designated address in China provided by YPMSNAV. After YPMSNAV receives the returned package, it will conduct a goods inspection. If any damage to the product is found, The corresponding order amount will be deducted based on the actual loss, and the remaining fee will be refunded to the user.

2. Information that users will receive before the product is dispatched

2.1 After purchase, users will receive multiple contacts from customer service channels to confirm the compatibility of the product with their vehicles. To ensure smooth installation by users and customers after shipment. At the same time, before shipment, we will send the real photo information of the purchased product to the customer, not limited to the real photo of the product when it is turned on, the user’s delivery address information, and after shipment, we will provide the transportation method and the transportation tracking number or bill of lading number. If YPMSNAV fails to provide the above information as pictures, it will not affect the normal shipment of this order. If you have any doubts about this, you can contact customer service to obtain the latest information and progress.

3. Special circumstances after the user receives the goods

3.1 If the user finds that the product is missing wires after receiving the goods, you need to give us at least one chance to remedy the situation. We will immediately launch an investigation to confirm the information issue. If it is confirmed that there are no missing parts, we will immediately arrange for the replacement of the missing parts for you.

3.2 If the user finds that the product is damaged or damaged after receiving the goods, they need to contact us within 3 working days. If they fail to contact us within 3 days, the damage discovered will not be eligible for a return and refund application. Only after-sales repair is supported. If the product needs to be returned to the factory for repair, the return cost shall be borne by the user. If only the outer carton of the package is damaged and the product is not damaged, no compensation will be provided. If the outer carton of the package is damaged and the products inside the package are also damaged, you need to provide the material information we need to specify. At least, you need to provide the package waybill label, complete pictures of the outer packaging, partial detail pictures, complete pictures of the damaged parts of the products, and partial detail pictures. After confirmation, we will provide you with a solution.

3.3 The logistics shows that the goods have been signed for but the user has not received them
If a user is checking the real-time logistics trajectory of a package and it shows that the logistics has been signed for but the user has not received the package, they need to contact us within 3 days after the official logistics trajectory is signed for. If no contact is made within 3 days, no processing will be accepted. And return and refund applications are not supported. However, we will assist you in providing relevant signature information and offer assistance plans to help users find their packages.

4. Problems were encountered during installation

4.1 After the user receives the package, they must accept our technical support. If the installation problem still cannot be solved after our technical support and confirmation, the user can choose to apply for a return and refund and receive a full refund. After applying for a return and refund, the user needs to return the product along with all the related cables, installation instructions, etc. that come with it. When our warehouse receives the package, it will enter for inspection. We will prioritize the refund of 50% of the order fee. The remaining 50% will be refunded within 14 days after the inspection process. If there is no serious damage (such as only scratches on the screen), the remaining order fee will be refunded. If there is serious damage (such as complete screen damage, product breakage, etc.), a certain amount of money will be deducted according to the actual situation to cover the cost required for the damage. If there is any remaining, it will be returned to the user. If the damage cost exceeds 50% of the remaining cost, it will be fully deducted, but the user does not need to pay any additional fees. The refund method will be automatically returned to the way you made the payment initially. The refund is usually completed within 3 to 14 days. The specific time limit is determined by the payment method and the paying financial institution.

4.2 Applications for returns and refunds made by users on the grounds of inability to install will be rejected. Users have the ability to independently determine whether they are capable of installation. If they are unable to install, they need to follow the guidance provided by YPMSNAV for judgment and installation, or hand it over to a local professional installation engineer for installation.

4.2.1 If the user refuses our technical support and encounters problems during the installation process, they are still required to apply for a return and refund. Refunds will be processed in accordance with Policy 1.3.

4.2.2 YPMSNAV will require users to provide image and video evidence to prove that there were problems during the installation process and the abnormal issues declared by the users. This is also to verify the authenticity of the issue so that our technicians can confirm it. If, after multiple communications with the user, the user refuses or fails to provide the pictures and videos we need and requests a refund, the 1.3 rule policy will be applied.

5. Technical support channels

YPMSNAV will provide technical guidance through multiple channels, but WhatsApp will be given priority for technical support. Other channels such as phone calls, text messages, and email need to be applied for in advance. We will prioritize the use of text and image sharing for technical guidance. If you need online video calls for guidance, please apply to us in advance. We will arrange an appropriate time for guidance based on the actual situation. Online video guidance is subject to Chinese time.

6. The return shipping fee will be borne by YPMSNAV

The products we offer are developed and designed based on the original vehicle parameters. YPMSNAV will cover the return shipping cost, but for some orders, users need to bear the return shipping cost themselves. Later, this part of the cost will be reimbursed. The specific reimbursement will be determined by the reason for the refund. For instance, if the shipping label is not provided, or if the goods are returned or refunded due to non-compliance with our designated technical support, or if the goods are forced to be returned, the conditions for shipping expense reimbursement will not be met. The user needs to keep the receipt and relevant proof of transportation. So as to be eligible for freight reimbursement.

7. Product usage

YPMSNAV is not responsible for any damage caused by incorrect operation beyond its control. YPMSNAV will not be responsible for the product if the equipment is damaged due to the user’s incorrect operation or negligence. However, if the user wishes YPMSNAV to be repaired, a suitable solution will be provided based on the actual situation. All the costs incurred during this period will be borne by the user themselves. At the same time, no commitment is made to ensure the success of the repair. This requires the user to decide for themselves whether to repair it or not.

8. Compatibility confirmation

To ensure compatibility, YPMSNAV requires users to provide high-definition and realistic images of the existing original vehicle radio and instrument panel under specified conditions. And when necessary, take pictures when the device is turned on. In some cases, it is necessary to remove the original vehicle equipment and take pictures of its designated back for judgment. Of course, we will respect the user’s right to refuse. For any refund applications resulting from this, 5% of the order fee will be deducted for processing. In specific circumstances, if we clearly inform the user that compatibility cannot be guaranteed but still request shipment, any subsequent return and refund applications will be rejected.

8.1 Partial product compatibility confirmation Some products, due to their customized attributes, require users to provide specified real and complete pictures after purchase. In some cases, the original vehicle identification number information needs to be provided to confirm the specific customer information. Moreover, once such products enter production, return and refund applications will not be supported, even if they were ordered before shipment.

9. Refund Agreement

YPMSNAV treats all users fairly. Moreover, YPMSNAV adheres to resolving issues in a friendly manner. Under most conditions, as long as the return/cancellation/refund meets the relevant conditions and does not violate our terms of service and return and refund policies, we will provide a full refund.

YPMSNAV respects the customer’s decision to request a refund. If the customer refuses to resolve the dispute through negotiation, or refuses to accept the provided solution and insists on a refund, then all YPMSNAV products held by the customer must be returned to YPMSNAV unconditionally. If the customer refuses to return the products of YPMSNAV, YPMSNAV will take all legal measures to recover the products. Any item in a refunded order immediately becomes the property of YPMSNAV and must therefore be returned to its legal owner.

YPMSNAV reserves the right to object to refund requests made by customers to circumvent our return and refund policies.

YPMSNAV reserves the right to terminate technical support and after-sales service for customers who apply for a refund or fail to return YPMSNAV’s property.

If YPMSNAV offers a full refund and the customer files a refusal request immediately or later during or after the return and refund process is still ongoing, the full refund will be cancelled and a management fee of $75 will be charged for any refund. This fee is used to cover the related costs incurred by YPMSNAV due to unnecessary denial applications.

YPMSNAV will also charge a $75 refund processing fee to customers who maliciously or fraudulently file refund applications to obtain full refunds (even though they do not meet the refund conditions according to our refund and return policy).

10. Professional installation

For whatever reason, YPMSNAV will not refund the installation fees charged by partner or non-partner third-party installers.
b. If the installer insists that YPMSNAV products have compatibility issues or malfunctions and the customer thus wishes to return them, in order to verify this claim (and provide a full refund),
The user needs to provide:
1. A formal written certificate provided by the installer, stating that there are compatibility issues or malfunctions with the product.
2. Photo and video evidence of the problem/malfunction used to support this claim.
3. It is necessary to accept and follow the instructions in 4.<#> to accept the troubleshooting and technical support provided by YPMSNAV. Product issue
If the customer refuses to comply with the above regulations and insists on returning the goods, the refund will be processed in accordance with the conditions stipulated in Section 4.

11. Warranty and Disclaimer

By default, “YPMSNAV” provides a one-year warranty for all products. We have learned that in very rare cases, some manufactured products may have quality issues. You can purchase an extended warranty service, but it can only be done within 30 days from the date of purchase of the original product.

11.2 If our products have quality issues or cannot be used normally (as evaluated by ‘YPMSNAV’), ‘YPMSNAV’ offers a 4-week “free replacement warranty service”.

11.3 Consumers have a maximum of four weeks to return the product for a free replacement (this does not include shipping and taxes). Unless there are quality issues with the product or it malfunctions upon arrival, consumers will be responsible for the shipping cost and related taxes (assessed only by ‘YPMSNAV’).

11.4 “YPMSNAV” shall not be held responsible for any problems resulting from improper installation, including product damage, tearing or electrical faults, etc. Please bear the installation risks by yourself. Our products go through multiple manufacturing and testing processes to ensure quality. Any services provided by third-party professionals who have not collaborated with or are not associated with “YPMSNAV” are not covered by the warranty. We only offer warranties for services provided through our partners. The warranty assessment will be conducted by the professionals of “YPMSNAV”. Please note: Our product features bidirectional surge protection, which can safeguard both the product itself and your vehicle. Our products will not cause damage or destruction to vehicle components, accessories or the vehicle’s electrical system.

11.5 The products provided by “YPMSNAV” fall under “aftermarket” products. The operation mode of these products may differ from that of the original factory equipment. We have made every effort to design in order to provide another solution for those car owners who have few other options in the market.

11.6 ‘YPMSNAV’ sells a variety of complex-level products in different price ranges, each with its unique function and features. “YPMSNAV” is not responsible for improper installation of the product. Some problems may be encountered during the first installation, so we offer assistance. If you are not familiar with how to modify your vehicle by yourself, ‘YPMSNAV’ and its team suggest consulting a professional or getting professional advice.

11.7 The modules sold by YPMSNAV feature an Android-based interface through which users can download applications developed by other third parties. If a third-party application fails to run properly, it is recommended to contact that third party for consultation as much as possible. ‘YPMSNAV’ will do its best to assist in solving any technical problems. Without a valid reason, ‘YPMSNAV’ will not refund or process returns. All refund/return applications will be invalid if our employees are threatened or verbally abused.

11.8 We may update the website from time to time and change the content or product prices at any time according to market demand and requirements. “YPMSNAV” reserves all rights to this.

11.9 We reserve the right to accept or cancel any order at any time. At the same time, we also reserve the right not to cancel any order that is determined to be fraudulent until it is confirmed that the funds can be safely returned to the true holder of the payment method used.

The above terms are mainly effective for products such as radio navigation and instruments, and do not apply to other products.

12. The following terms apply to the production of automotive interiors, replacement of consumable parts, and modification of exterior parts.

12.1 If the user purchases automotive interiors, replacement of consumable parts, and modified production of exterior parts, these products are customized. After the user communicates with us to confirm the payment method and we confirm the receipt of the payment, we will promptly contact the user to conduct a secondary confirmation of product compatibility. Once confirmed by multiple parties with the customer, The order will enter the customized production process. Once the customized product enters the production process, it does not support return and refund applications. This is because once the customized product enters production, it cannot be sold normally. All related attributes are produced based on the data specified by the user and cannot be sold normally to other users. Therefore, before production, we will make multiple confirmations from multiple parties to ensure safety and accuracy. At the same time, as such products are generally large in size and have a long production cycle, special treatment will be carried out. In terms of transportation, sea transportation will be given priority. If the customer has other transportation requirements, the related transportation costs need to be confirmed with us separately. We will also provide different cost details and transportation matters explanations based on different international trade terms.